Corporate Responsibility
Motorola Mobility

Frequently Asked Questions

Get the answers here to common accessibility questions.

If you do not find what you’re looking for, please contact us.

Hearing/Speech
Vision
Mobility/Manipulation
Cognition

HEARING/SPEECH

Q. What's the best phone for hearing aid wearers?

A. No one phone is "the best" for hearing aid wearers. Every Motorola product is unique - just like you. Hearing aids are also distinctive, both with respect to the user settings and the internal component positioning. One hearing aid will therefore not necessarily experience the same interference issues as another. Just as with your hearing aid, we recommend that you try before you buy to find the wireless phone that is the 'best fit' for your communication needs. To accommodate users with a wide range of needs, we provide products with various features. Some examples of features that may appeal to users with hearing needs include Text Messaging, TTY compatibility, Visual Alerts, and Vibracall® Alert. For more features and to find a Motorola product suitable for you, please view our Accessible Mobile Devices or the Global Accessibility Reporting Initiative (GARI) database. Additionally, please consider using compatible assistive devices with your Motorola wireless phone or speaking to your hearing health professional about the compatibility of your hearing aid with digital wireless phones.

Q. Are there other things that cause hearing aid interference when using a digital wireless phone?

A. Yes. These can be related to a wireless phone's:

  • Backlighting
  • Display
  • Keypad
  • Battery and circuit board of the phone

These factors are often referred to as "baseband" or "magnetic" interference.

Q. I am a hearing aid wearer in the US. What is the Hearing Aid Compatible (HAC) rating system?

A. In the US, specific hearing aid compatibility (HAC) performance ratings can help clarify how certain wireless phones and hearing aids may perform together. HAC compliant wireless phones are capable of working with hearing aids that have a minimal immunity rating of at least 2. The immunity rating indicates how susceptible a hearing aid is to picking up interference from a digital wireless phone. It can rate the performance of the hearing aid for either microphone and/or telecoil coupling. The US performance rating system for HAC compliant wireless phones that follows is also explained in the Motorola product's user manual:

The "M" (microphone) indicates that the product has been tested and rated for acoustic coupling. The "T" (telecoil) indicates that the product has been tested and rated for inductive coupling. The higher the "M" or "T" rating, the less likely the hearing aid user will experience interference when the hearing aid is set to the respective microphone or telecoil mode. The highest values to date are 3 and 4 (e.g., "M4" or "M3/T3").

We encourage you to try a variety of Motorola wireless phones - not just M4/T4 rated phones. If you are interested in other Motorola products that are not rated for HAC, please do not hesitate to try them. It is possible that these as well as M3/T3 rated phones may work well with your hearing aid. For more information, please view the Hearing Aid Compatibility page.

Q. Which wireless phone technology is better for hearing aid wearers?

A. No single wireless phone technology is always "the best" for everyone. The various digital wireless phone technologies in the United States - CDMA, GSM, and iDEN - all work differently. Operating by using different radio frequencies, these air interfaces represent different ways the wireless phone talks to the wireless service provider tower. They are like digital "languages" the phone uses to communicate. Wireless service providers can let you know what technology they use.

The potential for interference exists regardless of the manufacturer of the phone, provider of wireless service, or manufacturer of the hearing aid. However, research shows that there are some hearing aids wearers that experience excellent performance and have no problem with any of the digital technologies. Evaluate interference by testing different phone models and wireless technologies to find the 'best fit' for you. Most major carriers have a trial period where you can test out the phone and wireless service of your choice.

VISION

Q. Are Motorola phones compatible with MobileSPEAK, TALKS, and other wireless phone screen reader solutions?

A. At this time such software is not usable with any of our Motorola products that have a different operating system than those compatible with this software. Additionally, Motorola is focused on providing advanced voice recognition solutions that are embedded in the actual product for use rather than through the purchase of software through third-party vendors.

Q. What's the best phone for people with visual needs?

A. There is no one phone that is "the best" for people with visual needs. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide products with various features. Some examples of features that may appeal to users with vision needs include Keypad Depression Feedback, Voice Recognition, Text-to-Speech, and Distinguishable Keys. For more features and to find a Motorola product suitable for you, please view our Accessible Mobile Devices or the Global Accessibility Reporting Initiative (GARI) database. Most major carriers have a trial period where you can test out the phone of your choice.

MOBILITY

Q. What are some features that help people with movement and/or manipulation needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. For more features and to find a Motorola product suitable for you, please view our Accessible Mobile Devices or the Global Accessibility Reporting Initiative (GARI) database. Some examples of features that may appeal to users with movement and/or manipulation needs include Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.

Q. What Motorola Bluetooth® headset should I use?

A. Motorola Bluetooth® headsets range in price, size, colors, and features. We recommend that you find a product that has features to suit your needs. For example, some Motorola Bluetooth® headsets include up to 3 ear hooks that are designed to fit different ear shapes and sizes. These ear hooks can flip over for the user to wear on the left or right ear. Or look at some of our latest products for noise and echo cancellation features. With an emphasis on improved sound quality, which has shown to be more effective than loudness in some cases, Motorola Bluetooth® headsets are designed to provide a better user experience. They are becoming easier and easier to use. Motorola Bluetooth® headsets are compatible with the same Motorola chargers used with the latest Motorola phones.

COGNITION

Q. What are some features that help people with cognitive needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. For more features and to find a Motorola product suitable for you, please view our Accessible Mobile Devices or the Global Accessibility Reporting Initiative (GARI) database. Some examples of features that may appeal to users with cognitive needs include Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.