Corporate Responsibility
Motorola Mobility

Mobile Theft

Mobile phone theft remains a major problem in some areas, and younger phone owners often are targeted. The mobile industry continues to seek ways to reduce theft.

We support the work of the GSM Association (GSMA), which coordinates the implementation of security features across the industry.

Each of our phones is programmed with a unique, tamper-resistant International Mobile Equipment Identity (IMEI). If a mobile phone is stolen and reported missing, this number helps to prevent the phone's access to the network, making it unusable. This works in conjunction with network operators that are connected to the IMEI database, which stores blacklisted IMEI numbers.

It is the operators' responsibility to check the IMEI database. Under GSMA guidelines, operators should not connect mobile phones to the network if they find that the phones have been reported stolen. Unfortunately, stolen phones are sometimes shipped to and used in countries where the guidelines are not enforced.

As an additional measure, we have enhanced protection of the security mechanism that "locks" the device to a specific network on many of our phones. Strengthening this protection helps prevent locked stolen phones from operating on other networks.