Corporate Responsibility
Motorola Mobility

Privacy

Privacy is very important to our customers and to Motorola Mobility. We believe strongly that our customers alone have the right to control who collects and uses their personal information. Our customers show trust in buying our products and we return it by doing everything we can to protect their confidential information.

We work hard to protect the privacy of people who submit personal information to Motorola Mobility or use our products. We build technologies into our communications devices to allow customers to better protect confidential information. We also keep employees up to date with our ongoing privacy policies and information security measures through mandatory training.

 2013 Goals Status
Refine and improve privacy compliance and governance program for consumer, customer and employee data. Achieved. The program, which is operated by our cross-functional Privacy Working Group - comprised of Privacy Engineering, Legal, Information Security, and Risk Assessment departments – has enhanced Motorola’s privacy review processes, policies, training and other initiatives. PWG’s principal clients are Product Management, Software Development, Marketing, Service and Repair, and Human Resources.
Complete implementation of system for assessing products, experiences, websites and applications for compliance with information protection policies. Achieved. Our system for assessing compliance has been implemented and staffed.  In particular, we have instituted new policies and procedures for governing privacy compliance within product development, marketing and service & repair.
Complete rollout of enhanced privacy controls and settings within new mobile devices and experiences. Achieved. Enhanced privacy controls and settings have been developed and incorporated into such products as MotoX and MotoG and are being refined.  These features will continue to be improved upon and enhanced for future device launches.

2014 GOALS:

  • Refine and improve privacy compliance and governance program for consumer, customer and employee data.
  • Refine and improve program for assessing products, experiences, websites and applications for compliance with information protection policies.
  • Enhance privacy controls and settings within new mobile devices and experiences.
  • Implement comprehensive privacy training workplan for employees and applicable contractors, consultants and others.

Management

Motorola Mobility maintains a cross-functional Privacy Working Group (PWG) to promote Motorola Mobility’s overall privacy compliance plan and to govern privacy and related data security policies and initiatives. This PWG includes representatives from Privacy Engineering, Legal, Information Security, Risk Assessment and other functional areas. The PWG's principal clients are Product Management, Software Development, Marketing, Service and Repair and Human Resources.  Additional staffing has occurred, principally at the product and software privacy engineering level.

Led by a dedicated team of privacy lawyers, our Law & Public Policy Department works with clients in areas such as IT, marketing, human resources, product development and procurement to improve our data protection capabilities.

We also have a dedicated information security team, which includes a privacy component to oversee policies and processes and to ensure compliance throughout our global business. Our product security team is responsible for certain security-by-design measures within our devices and software updates

We train employees in our privacy policies and practices and provide extra support for staff dealing with customers’ personal information. We also hold third parties, including suppliers and contractors that handle personal information for Motorola Mobility, to the highest privacy standards.

Employees who violate our information protection policies may receive disciplinary action, including loss of their jobs. Agents and subcontractors face contractual penalties and/or termination of our relationship with them.

Privacy Policy

Our internal information protection policy is called iProtect. It covers both our employees and third parties who handle customers’ personal information for us. iProtect requires us to:

● Inform customers and consumers about the types of information we collect about them and how we intend to use it
● Allow customers and consumers to choose whether their personal information is used for marketing purposes or shared with third parties
● Collect, process, transfer and store personal information in accordance with local laws
● Ensure the security of personal information so that it remains accurate, is not accessed without authorization and is used appropriately
● Provide customers, consumers and employees with the ability to access, correct, amend and/or delete their personal information when appropriate.

Please review our statement of online privacy practices, which applies to personal information collected through our Motorola.com website and answers many frequently asked questions.  Also, please review our mobile device experiences privacy statement.

Products and Privacy

Our products are designed to protect user privacy and security. We include technology to guard against outside interference and provide voice data encryption on mobile phone networks. Our user manuals, set-up screens and settings alert customers to their mobile phones’ privacy-protection functions. In 2013, we work with an independent privacy auditor to make sure that certain products of ours comply with an objectively designed set of compliance standards.

DATA ENCRYPTION

Data encryption is an effective means to protect confidential information from unauthorized access and/or misuse.  For example, laptops issued to our employees include full-disk encryption software. Also, we have introduced certain data encryption technology across our products designated “business ready”. In addition, many of our “business ready” smart phones offer remote wiping capabilities, which allow customers to wipe data from their device and memory cards if they are lost or stolen.