How We Handle Equipment Returns
Specialist companies process the equipment received through our take-back programs for reuse and recycling of parts and materials. We ensure that our recycling suppliers comply with all regulatory requirements for disposal of electronic equipment and follow our stringent EHS contractual requirements and industry standards. Like all suppliers, recyclers must abide by our supplier code of conduct.
We also give suppliers specific instructions on how to break down different types of equipment.
We audit all potential new recycling suppliers before they are contracted, to ensure they meet our standards.
We specify in contracts that electronic equipment must not be shipped to developing countries, to avoid the risk that it is processed in unsafe conditions. If we have concerns that equipment will not be handled correctly in the country where it is collected, we will ship it to an alternative location.