Corporate Responsibility
Motorola Mobility

Motorola Mobility is committed to achieving high standards in human rights, labor, ethics, environmental protection, and health and safety in our supply chain. This contributes to the quality of our products and our suppliers benefit from better labor relations and more secure business relationships.

Suppliers to Motorola Mobility include both production and non-production suppliers. Our production suppliers manufacture components and assemble our final products while our non-production suppliers provide us with goods and services that do not go into our products.

Our Supplier Code of Conduct is referenced in our supplier agreements as a requirement of all suppliers. We take a multi-pronged approach to helping our suppliers improve their labor and environmental performance. This includes assessing and monitoring suppliers as well as providing programs to help suppliers develop the capability to improve their own performance over the long term.

We are also promoting higher standards across the industry. Our membership of the Electronic Industry Citizenship Coalition (EICC) has enabled us to align our approach with industry best practice and contribute to change at industry level.

Goals for 2012 Actions in 2012 Goals for 2013
Require all strategic production suppliers to complete a CR self-assessment questionnaire and be subject to updated risk assessment by Motorola Mobility. 100% of our strategic production suppliers completed self-assessment questionnaires for their company overall and for each facility that supplies Motorola Mobility.  All of these suppliers were included in our risk assessment process, which helps us to identify areas of concern across our supply base and identify suppliers for deeper engagement, such as onsite auditing. Require all production suppliers to complete a CR self-assessment questionnaire and be subject to updated risk assessment by Motorola Mobility.
Require a CR risk assessment prior to awarding new business for all new production suppliers. A new supplier risk assessment process was developed and implemented with all new production suppliers  
Perform on-site audits of at least 30 of our strategic production suppliers. We exceeded this target performing 51 onsite audits at strategic production suppliers. Audit every production supplier at least every 3 years.
Correct all audit findings within required deadlines. Apply our business escalation process to suppliers who do not meet required deadlines. In 2012, our overall corrective action on-time closure rate was 97%.  In the few instances where deadlines have not been met, the procurement team was notified through a weekly report and the issue was escalated to the supplier's management team. Ongoing goal: Timely corrective action on audit findings and application of the business escalation process to suppliers that do not meet required deadlines
Require all strategic production suppliers to complete the Motorola Mobility Supplier Code of Conduct training, and require the suppliers to train their employees on the Motorola Mobility Supplier Code of Conduct. The training was communicated as a requirement and made available to all of our suppliers. Not all suppliers completed training in 2012 Continue engaging with suppliers so that all outstanding production suppliers complete the training in 2013
Develop comprehensive documentation for our CR Supply Chain Management System, building upon our EHS management system and other existing processes. The CR Supply Chain Management System was developed and approved by senior management in July 2012. Enhance Corporate Responsibility criteria in the supplier scorecard process to drive CR performance improvements




We collaborate with others in the industry to raise labor and environmental standards in the mining sector.




Motorola Mobility’s Code of Business Conduct, Environment, Health and Safety (EHS) and human rights policies, and Supplier Code of Conduct support and reinforce our business principles and corporate responsibility performance. Our codes and policies address various concerns, including those specified by the state of California on human trafficking and slavery. Our Human Rights Policy expressly includes the right to freely chosen employment.